LVR Podcast
The LVR Podcast is a podcast designed for Australian Mortgage Brokers, presented by brokers.
Learning. - The more we learn, the better we deliver. We know what we know, we don’t know what we don’t know. Forever learning.
Validation. - This is an industry of numbers and percentages. As a Third Party we have not only proved our worth, but also our capacity to provide and our innate purpose.
Respect. Respect your clients, your peers, and your distribution channels. And, yourself. We have an industry that we should be proud of, however, it is up to us as individuals to influence better behaviours, better outcomes, and better solutions.
Join Ruan Burger and Marissa Schulze for the LVR Podcast as they present their views on a variety of issues that affect us all as Mortgage Brokers in Australia. Their different and shared perspectives will no doubt inspire, entertain and prove to be of huge value to how you approach your day, and your life.
LVR Podcast
The Need for Speed in Broking
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In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze dive into Week 4 of the Broker Journal: The Need for Speed. But this isn't just about moving faster — it's about understanding where speed helps, where it hurts, and how to tell the difference.
Ruan makes an important distinction early: speed measured only by outcomes misses the point. A fast loan process means nothing if the client felt rushed, confused, or left behind. The real goal is building a process that is both efficient for your team and seamless for your client — and those two things should be moving in the same direction.
The conversation explores how rising customer expectations — shaped by fast, frictionless experiences in other industries — are raising the bar for brokers. Marissa highlights the importance of regularly auditing your process, setting clear client expectations around timeframes, and communicating proactively when things change. Ruan adds that speed also means different things to different people, and being able to articulate timelines clearly is just as important as hitting them.
The takeaway: speed isn't something you chase — it's something you measure, manage, and continuously refine.
Ready to audit your process? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
Thank You To Our Hosts: Ruan Burger and Marissa Schulze
More From Marissa and her company, Rise High Financial Solutions:
More From Ruan and his company, Success and Broker: